This service is for BMW, MINI and Rolls-Royce owners and workshops that need diagnostic data from ISTA to determine where to focus further fault-finding. It may be useful, for example, if a warning appears, a fault code keeps returning or the data from a multi-brand diagnostic scanner is not enough to decide what to check next.
Before the session, send us the VIN, your email address and a description of the problem: the symptoms, when they first appeared and what has already been checked or replaced. If you have results from previous diagnostic checks, include them with your enquiry.
We will check whether a connection can be established and agree how to prepare the vehicle and computer. Once this is confirmed, you will receive a personal payment link. After payment, we will agree a time for the session.
After the session, we will explain which fault codes were found, what conclusions can be drawn from the data and which checks should follow. A fault code alone does not prove that the component it refers to is faulty: additional tests or measurements on the vehicle may be needed to confirm the cause.
Support for your completed order is available during business hours. The scope of assistance and the terms for additional work are defined by your order and the Terms and Conditions.
